Our Vasectomy service is delivered by accredited clinicians from Richmond Medical Centre, a registered GP practice in Sheffield.
How do I arrange a Vasectomy?
If you are thinking of having a Vasectomy you should discuss this first with your GP. Your GP will then be able to refer you to our service. When we receive your referral we will contact you to arrange your first appointment for counselling/assessment.
All Vasectomies are carried out in the strictest of confidence over two appointments.
- A mandatory counselling /assessment appointment (lasting 30 minutes)
- The procedure appointment (lasting up to one hour)
When you attend the first appointment you will then be able to book an appointment for your procedure. There must be a minimum of two weeks between the two appointments.
This service is registered with the Care Quality Commission (CQC) which is the independent regulator of health and adult social care in England. The procedure is performed by Dr Maden.
Dr Maden qualified from Leeds in 2001, he spent time in hospital medicine then moved to General Practice and joined Richmond Medical Centre in 2008. His interests lie in musculoskeletal medicine (joint injections), dermatology / minor surgery, vasectomies and elderly care.
How do I arrange a Vasectomy?
If you are thinking of having a Vasectomy you should discuss this first with your GP. Your GP will then be able to refer you to our service.
When we receive your referral we will contact you to arrange the first appointment at a convenient time to you. We offer appointments on Thursday mornings from as early as 7am. This appointment will take 30 minutes and will be split between the triaging nurse and the GP performing the procedure. If you are happy to go ahead with the procedure, you will be able to make the second appointment before you leave. All our procedure appointments are offered on Friday afternoons.
Your feedback is important to us!
Following your procedure you will be asked to give us some feedback by completing a brief questionnaire. We are committed to delivering a quality service and welcome your feedback and any suggestions on how we can continue to improve the service and the experience of all patients.
Making a complaint about the Vasectomy service
We aim to ensure that when you visit the Vasectomy service you are pleased with your experience and the service that you receive. If the service fails to meet your expectations for any reason and you choose to make a complaint, you will be dealt with courteously and promptly so that the matter is resolved as quickly as possible and following national guidelines.
The person responsible for dealing with any complaint about the Vasectomy Service is the Service Manager at Primary Care Sheffield.
You can make a complaint verbally (either in person or by telephone) or in writing. If you make a complaint to our host surgery Richmond Medical Centre on the telephone or at the reception desk, their staff will listen to your complaint and refer it to our PCS Service Manager so that they can take further details. You can also make a complaint in writing; this should be addressed to Vasectomy Service Manager, Primary Care Sheffield, Darnall Primary Care Centre, 290 Main Road, Darnall S9 4QH. Any written complaints received at Richmond Medical Centre will be passed directly to the Vasectomy Service Manager. We observe strict rules of confidentiality, which mean that we will need your written authorisation for someone complaining on your behalf.
When will I receive a response to my complaint?
The Vasectomy Service Manager will acknowledge the complaint within two working days and will aim to investigate it fully within ten working days after this. During this time you may be contacted by telephone or invited to meet with the Vasectomy Service Manager so that they can gather more details from you. If we are unable to investigate your complaint within the timescale we will contact you in writing, giving reasons for the delay and the likely timescale for when the investigation will be completed. Immediately after completing our investigation, we will contact you to confirm the decision about the complaint. Comprehensive records are kept of any complaint received.
How can I take my complaint further?
If you are still unsatisfied, you can refer your complaint to the Parliamentary and Health Service Ombudsman. Visit http://www.ombudsman.org.uk/ for advice and information, call the customer helpline on 0345 015 4033 or textphone (minicom): 0300 061 4298.
Contact for more information
For more information regarding the Vasectomy Service please call Primary Care Sheffield on 0114 2264500 – please inform the colleague answering that you have a vasectomy query and they will put you in touch with someone who can assist you.
You can also view details about our service on the NHS choices website.