We are committed to providing healthcare services which meet your expectations. It is important to know when things go right so that we can ensure that we recognise good practice and ensure that all patients can benefit from it. We also need to know when it doesn’t go right so that we can learn from it and take steps to improve the service we offer.
We ask patients who use our services to complete the NHS Friends and Family Survey and have a satisfaction rate above 90% across all our services.
Providing feedback about one of our healthcare services
If you would like to tell us about your experiences of using one of our services, you can do this by speaking to the reception team at the host surgery (where the service is provided within a GP practice) or you can also contact the Head Of Operations, Cara Brazier at Primary Care Sheffield.
If you choose to make a complaint about a service we provide, you can do this either verbally (in person or by telephone) or in writing. If you make a complaint to a host surgery on the telephone or at the reception desk, their staff will listen to your complaint and refer it to our Head Of Operations so that they can take further details. You can also provide feedback in writing; this should be addressed to the Head of Operations, Primary Care Sheffield, Fifth Floor, 722 Prince Of Wales Road, Sheffield, S9 4EU. Any written complaints received at the GP practices hosting our services (such as the Hubs, Vasectomy service or 12 lead ECG service) will be passed directly to Primary Care Sheffield.
Where your feedback concerns a complaint, the Head Of Operations will acknowledge the complaint within two working days and will aim to investigate it fully within ten working days after this. During this time you may be contacted by telephone or invited to meet with the Head Of Operations so that they can gather more details from you. If we are unable to investigate your complaint within the timescale we will contact you in writing, giving reasons for the delay and the likely timescale for when the investigation will be completed. Immediately after completing our investigation, we will contact you to confirm the decision about the complaint. Comprehensive records are kept of any complaint received.
Contact for more information
For more information regarding any of the Services we provide, please contact 0114 2264500 or firstname.lastname@example.org