We are trialling SystmOne and EMIS in two networks to support PCN business continuity. SystmOne works and is effectively the Out of Hours module used in Extended Access. The EMIS test will be in the next day or two.
We are also supporting the Network Clinical Directors draw up their plans for mobilising Network level Covid and non Covid sites.
Over the course of the last few days, clinical and non-clinical colleagues from PCS and NHS Sheffield CCG have worked collaboratively, together with hub provider practices, to devise plans that ensure the Extended Access service remains relevant to the needs of the Sheffield population during the developing Covid-19 situation.
Practical changes to how practices are managing their patient workloads during core hours have resulted in a dramatic drop in demand for hub appointments. This, combined with an increasing demand for face-to-face assessment of patients following contact with NHS111, has prompted the following response.
The situation remains fluid, and consequently all of these changes should be considered temporary.
- From 10pm on Thursday 19 March, Extended Access hubs located within The Health Care Surgery (Palgrave), The Crookes Practice and Burncross Surgery will close with resources being diverted to other hub locations. Receptionists within these hubs will still be paid and deployed in support of other hubs as necessary.
- From 6pm on Friday 20 March, the hubs within Woodhouse Health Centre, Sloan Medical Centre and The Flowers Health Centre will accept only patients with acute respiratory presentations. All three locations will be open Mon-Fri 6pm to 10pm and weekends 10am-6pm (Flowers not open March 21/22).
- The number of patients seen by GPs each session will be reduced to facilitate telephone triage at the start of the session and run-over time and cleaning at the end. Appointment times will be lengthened to enable time for cleaning and ‘donning and doffing’ of PPE.
- Only GP Collaborative will be able to book appointments, but this will be monitored closely to ensure demand from GP practices is also taken into account.
- All non-urgent activity within hubs, e.g. physiotherapist, nurse and HCA appointments, will cease while only ‘respiratory only’ hubs are active.
- Whilst the hubs are respiratory only, all other out of hours activity will be going through GP Collaborative, this situation will be monitored and updated accordingly.
We realise some of these changes will cause some inconvenience to both receptionists and GPs and so we will endeavour to give you plenty of notice and assign your hub locations according to your preferences where this is possible.
Thank you for your continued support and for your hard work and dedication.
Please keep returning to this webpage for the latest information, but if you need to speak with someone please contact Cara Brazier, Head of Operations at firstname.lastname@example.org or Chris Thornton, Head of Primary Care at Scale at email@example.com , or telephone 0114 322 3100.