The Right First Time Citizens Reference Group was set up in 2013 by Sheffield City Council to involve people from across Sheffield in the way health and social care is delivered.
Right First Time projects incorporate integrated commissioning, the Better Care Fund and the Enhancing Primary Care Programme.
Members of the Citizens Reference Group (CRG) have been involved in developing the Enhancing Primary Care Sheffield programme since May 2015, providing different perspectives and ensuring the voices of people they represent across the city are heard and taken into account.
So far, they have been involved in:
- Helping to evaluate applications from doctor’s surgeries across the city interested in becoming Satellite Units. Intensive consultation and engagement has already taken place with CRG representatives about the locations of the satellite units, the suitability of the facilities, ease of travel and access.
- Recruiting reps to sit on the Enhancing Primary Care programme Board. Their role is to ensure the views and experiences of the wider CRG and other involvement groups across Sheffield are heard and taken into account.
- Developing an Involvement Strategy for the Enhancing Primary Care programme. The Board reps are working alongside the Quality Team at Sheffield City Council to develop innovative and creative ways of engaging with citizens to ensure individual projects are developed and adapted with the people who use them in mind.
Testimonials from group members
Why did you decide to get involved in the CRG?
“To influence a better set of services being delivered”
“To make health services more accountable and patient centred”
“To help shape future services”
“To help make a difference”
“The issues are relevant to me, that I have experience of or interest in”
What encourages you to continue to attend the CRG?
“I feel my contributions are welcomed”
“It provides the right channel amongst the many needed”
“There is evidence of how CRG has influenced and contributed”
“I think the support and emailed information is good”
“I would like to help in any way possible to maintain or improve our fantastic services”
Case Study from CRG member – Doris
“I’ve lived in Sheffield for 70 years and I joined the CRG about three years ago because I wanted to have a say about how health and social care services are delivered within the city.
“Attending the CRG has meant that I’ve been able to inform key decisions makers about gaps in provision and how a range of health services can be better tailored to people such as myself. One of my biggest achievements so far has been my recruitment to the Enhanced Primary Care Sheffield Programme Board, which entails going to meetings and developing ideas for ongoing work such as the recruitment of staff, the website and publicity materials. I was also part of a team which helped to select which GP surgeries in Sheffield would offer out of hours’ appointments, which was really interesting and rewarding.
“I’d say to anyone wanting to shape the future of health and social care services locally – don’t complain about the services you’re getting. Join the CRG and you can have a voice which helps change those services for the better. After all, you only get the service you are willing to accept, if you do not help to change it to the one you want.”