We provide a 24-hour ECG (Electrocardiogram) monitoring service for NHS patients that is offered at a choice of eight community sites across Sheffield.
Carterknowle Road Surgery Meadowgreen Health Centre
Crystal Peaks Medical Centre Richmond Medical Centre
Greystones Medical Centre Sloan Medical Centre
Jaunty Springs Health Centre Southey Green Medical Centre
The service is strictly confidential.
What is a 24-hour ECG test?
An ECG monitor is a small, digital device that is used to detect and record your heart rhythm continuously over a 24-hour period. It is attached to your chest using several sticky electrode pads. The device is portable and lightweight and is worn underneath your clothing.
ECG monitoring is used to diagnose many different conditions. A 24-hour test provides much more data than a routine heart examination.
Who is the service for?
ECG monitoring is used to diagnose many different conditions. Your GP may refer you to the service to gather further information to help them to understand your symptoms and diagnose you.
What happens if I am referred to the service?
If your GP refers you to have a 24-hour ECG we will contact you to arrange an appointment to have the monitor fitted. Usually this will be at the community site that is closest to where you live. At this appointment a trained Healthcare Assistant (HCA) will fit the monitoring device for you.
After the monitoring period has ended you will need to return the device so that your results can be transferred and sent to your GP. Your GP will then contact you to discuss further diagnostic tests or treatment options if appropriate.
Your feedback is important to us!
Following your appointment you will be asked to give us some feedback by completing a brief questionnaire. We are committed to delivering a quality service and welcome your feedback and any suggestions on how we can continue to improve the service and the experience of all patients.
Making a complaint about the service
We aim to ensure that when you visit the service you are pleased with your experience. If the service fails to meet your expectations for any reason and you choose to make a complaint, you will be dealt with courteously and promptly so that the matter is resolved as quickly as possible and following national guidelines.
The person responsible for dealing with any complaint about the 24-hour ECG Service is the Service Manager at Primary Care Sheffield.
You can make a complaint verbally (either in person or by telephone) or in writing. If you make a complaint to the surgery where you attend for the device fitting, on the telephone or at the reception desk, their staff will listen to your complaint and refer it to our PCS Service Manager so that they can take further details. You can also make a complaint in writing; this should be addressed to 24-hour ECG Service Manager, Primary Care Sheffield, Darnall Primary Care Centre, 290 Main Road, Darnall S9 4QH. Any written complaints received at any of the community sites will be passed directly to the Service Manager. We observe strict rules of confidentiality, which mean that we will need your written authorisation for someone complaining on your behalf.
When will I receive a response to my complaint?
The 24-hour ECG Service Manager will acknowledge the complaint within two working days and will aim to investigate it fully within ten working days after this. During this time you may be contacted by telephone or invited to meet with the Service Manager so that they can gather more details from you. If we are unable to investigate your complaint within the timescale we will contact you in writing, giving reasons for the delay and the likely timescale for when the investigation will be completed. Immediately after completing our investigation, we will contact you to confirm the decision about the complaint. Comprehensive records are kept of any complaint received.
How can I take my complaint further?
If you are still unsatisfied, you can refer your complaint to the Parliamentary and Health Service Ombudsman. Visit http://www.ombudsman.org.uk/ for advice and information, call the customer helpline on 0345 015 4033 or textphone (minicom): 0300 061 4298.
Contact for more information
For more information regarding the 24-hour ECG Service please call Primary Care Sheffield on 0114 2264500 – please inform the colleague answering that you have a 24-hour ECG query and they will put you in touch with someone who can assist you.